Shipping Policy
Processing Time
- Order Processing: All orders are processed within 1-4 business days. This does not include weekends or holidays.
- Delays: During high-demand periods such as holidays or promotions, order processing may take longer than usual.
Shipping Times & Methods
- Standard Shipping (7-14 business days): Free shipping for all orders.
Please note that shipping times may vary due to factors such as customs delays, logistics issues, or carrier-related problems.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor your shipment on our website.
Address Changes & Delivery Issues
- Incorrect Address: Please ensure all shipping details are correct before submitting your order. We are not responsible for orders shipped to the wrong address due to customer error.
- Failed Delivery Attempts: If a package is returned to us due to failed delivery attempts (e.g., incorrect address or missed deliveries), you will be responsible for additional shipping costs.
Lost or Stolen Packages
While we take steps to ensure your order arrives safely, nivieluxe is not responsible for lost or stolen packages after they have been marked as delivered. Please reach out to the shipping carrier for assistance if this occurs.